Ordering and Shopping
How do I place an order?
You can place orders in several convenient ways:
Online: Browse our website at expreshome.com and add items to your cart.
Phone: Call us at +1 (231) 294-5337 during business hours.
Email: Send your order details to support@expreshome.com.
Do I need an account to make a purchase?
You can checkout as a guest, but creating an account gives you added benefits:
Track orders and view your purchase history
Save shipping addresses and payment methods
Receive exclusive offers and promotions
Enjoy faster checkout on future purchases
Can I modify or cancel my order after placing it?
Before processing: Contact us immediately at +1 (231) 294-5337 or support@expreshome.com.
After processing: Orders cannot be modified, but our return policy allows exchanges within 30 days.
What if an item is out of stock?
- We’ll notify you immediately if an ordered item is unavailable
- You can choose to wait for restock (we’ll provide estimated dates)
- We can suggest comparable alternatives
- Full refunds available if no suitable alternatives exist
Shipping and Delivery
How much does shipping cost?
Free shipping available on All orders on site
How long will my order take to arrive?
Orders ship within 1–2 business days via USPS or FedEx. Delivery within the US takes 3–5 business days.
Once your order is confirmed, our team prepares your tools and equipment for shipment. This process typically takes 1-2 business days. We fulfill orders Monday through Saturday.
After your order has been packaged and handed off to our carrier, delivery typically takes 2-3 business days for standard shipping. Shipments leave our facility Monday through Saturday.
Do you ship to my location?
We ship to all 50 US states. Additional charges apply for:
- Alaska and Hawaii
What if an item is out of stock?
- We’ll notify you immediately if an ordered item is unavailable
- You can choose to wait for restock (we’ll provide estimated dates)
- We can suggest comparable alternatives
- Full refunds available if no suitable alternatives exist
How can I track my order?
Tracking information is emailed automatically once your order ships.
Check your order status anytime on our website.
Track directly through USPS or FedEx websites.
Need updates? Call us at +1 (231) 294-5337.
What if my package is damaged or missing?
- Damaged packages: Report immediately upon delivery with photos
- Missing packages: Contact us within 48 hours of expected delivery
- Wrong items: Contact us within 5 days of delivery
- We’ll resolve the issue quickly with replacement or refund
What is your return policy?
What is your return policy?
- 30-day return window from delivery date
- Items must be unused and in original packaging
- Return authorization required (contact us first)
- Customer pays return shipping unless item is defective
Which items cannot be returned?
- Custom or special-order tools
- Used consumable items (batteries, oils, filters)
- Items damaged by misuse or normal wear
- Electrical items that have been installed
- Items without original packaging
How do I start a return?
Contact us at support@expreshome.com or call +1 (231) 294-5337.
Provide your order number and reason for return.
Receive a Return Authorization (RA) number from our team.
Pack the item securely and include the RA number.
Ship the package to our returns address.
When will I receive my refund?
Processing time: 5-10 business days after we receive your return
Refund method: Original payment method
Credit cards: May take 1-2 additional billing cycles to appear
Products and Tools
What types of tools do you sell?
We specialize in:
- Indoor tools: Power tools, hand tools, electrical supplies, plumbing tools
- Outdoor equipment: Lawn mowers, trimmers, chain saws, garden tools
- Professional tools: Commercial-grade equipment for contractors
Safety equipment: Protective gear and workplace safety tools
Do you sell both professional and consumer-grade tools?
Yes! We carry:
- Professional/commercial grade for contractors and heavy use
- Consumer grade for homeowners and DIY projects
- Industrial equipment for specialized applications
- We’ll help you choose the right grade for your needs
Can you help me choose the right tool for my project?
Absolutely! Our experts can help with:
Product recommendations tailored to your needs
Technical specifications and compatibility questions
Usage guidance and safety tips
Project planning and tool requirements
📞 Call us at +1 (231) 294-5337
📧 Email us at support@expreshome.com
Do you carry replacement parts and accessories?
Yes, we stock:
- Replacement parts for major tool brands
- Accessories and attachments
- Consumables like blades, bits, and filters
- Safety equipment and protective gear
- Special order available for items not in stock
Pricing and Payment
What payment methods do you accept?
- Credit cards: Visa, Mastercard, American Express, Discover
- Digital payments: PayPal, Apple Pay, Google Pay
- Business payments: ACH, wire transfers, approved purchase orders
- Financing options available for qualifying purchases
Are there sales tax charges?
- Oregon customers: No state sales tax
- Other states: Sales tax applied based on delivery address
- Tax-exempt customers: Must provide valid exemption certificate
Do you offer price matching?
Contact us with competitive pricing information. We’ll review and may match prices from authorized dealers on identical products.
Contact and Support
How can I contact Home Shosts?
What information should I have ready when calling?
For faster service, have ready:
- Order number (for order-related questions)
- Product model numbers (for technical questions)
- Account information (for wholesale customers)
Specific questions or issues you’re experiencing
How quickly do you respond to emails?
- Standard support: Response within 24 hours on business days
- Urgent issues: Call +1 (231) 294-5337 for immediate assistance
- Wholesale inquiries: Response within 24–48 hours
- Warranty claims: Response within 24 hours
Still Have Questions?
Can’t find the answer you’re looking for? We’re here to help!
Contact Us:
📞 Phone: +1 (231) 294-5337 (Monday – Saturday, 7 AM – 6 PM EST)
📧 Email: support@expreshome.com
🌐 Website: https://expreshome.com