Questions? We’re happy to help! email us: support@expreshome.com

Questions?  email us: support@expreshome.com

Payment Policy

Payment Policy – ExpressHome

ExpressHome offers secure and convenient payment options to make your tool and equipment purchases simple and safe. This policy outlines our accepted payment methods, security measures, and payment processing procedures.

Business Information

Accepted Payment Methods

Primary Payment Processors

We process all payments securely through:

  • PayPal – Checkout with your PayPal account or pay as a guest

  • Stripe – Secure credit card processing for all major cards

Credit and Debit Cards (via Stripe)

We accept all major cards:

  • Visa (credit and debit)

  • Mastercard (credit and debit)

  • American Express

  • Discover

  • Business credit cards for commercial accounts

Digital Payment Options

  • PayPal (personal and business accounts, PayPal Credit available)

  • Apple Pay (via Stripe on compatible devices)

  • Google Pay (via Stripe on compatible devices)

  • Link (Stripe’s express checkout option)

Bank Transfers

  • ACH transfers for wholesale and large orders

  • Wire transfers for international or high-value purchases

  • Business checks (with verification, wholesale accounts only)

Alternative Payment Options

  • Buy now, pay later services (subject to approval)

  • Financing options for qualified purchases over $500

  • Store credit from returns or promotional offers

  • Gift cards and promotional credits

Payment Security

Security Measures

Your payment information is protected by:

  • PayPal’s industry-leading security with buyer protection

  • Stripe’s PCI DSS Level 1 compliance – the highest security standard

  • SSL encryption for all online transactions

  • Tokenization of stored payment information (no card data stored)

  • Advanced fraud detection on all transactions

  • Two-factor authentication available for account protection

Information Protection

We never store complete payment information:

  • PayPal transactions: All sensitive data handled by PayPal’s secure servers

  • Stripe transactions: Card details tokenized and encrypted by Stripe

  • No card storage: We never see or store your full card number

  • CVV codes: Never stored after transaction completion

  • Bank details: Only transaction references kept for records

Safe Shopping Practices

To protect yourself, we recommend:

  • Shopping on secure networks (avoid public WiFi for payments)

  • Verifying website security (look for https:// and the lock icon)

  • Keeping your payment information private (never share passwords)

  • Monitoring your accounts regularly for unauthorized charges

  • Contacting us immediately if you suspect fraud

Payment Processing

Order Payment Timing

  • Retail orders: Payment processed immediately at checkout

  • Pre-orders: Payment authorized at order, charged upon shipment

  • Custom orders: May require deposit, with balance due before shipment

  • Wholesale accounts: Payment terms according to account agreement

Payment Authorization

  • Authorization holds are placed for the order amount during processing

  • Final charges processed when the order ships

  • Authorization expiration may require re-authorization for delayed orders

  • Declined payments result in cancellation and notification

Processing Times

  • Credit/debit cards (via Stripe): Immediate processing and authorization

  • PayPal payments: Instant processing for PayPal balance and linked accounts

  • PayPal eCheck: 3–5 business days for bank transfers

  • ACH transfers: 1–3 business days

  • Business checks: 5–10 business days for clearance

0