Questions? We’re happy to help! email us: support@expreshome.com

Questions?  email us: support@expreshome.com

Privacy Policy

ExpressHome (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://expreshome.com, make purchases, or interact with our services.

1. Business Information

By using our website or services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, mailing address

  • Payment Information: Credit card details, billing address, payment history

  • Account Information: Username, password, account preferences

  • Order Information: Purchase history, product preferences, shipping details

  • Communication Records: Customer service interactions, reviews, feedback

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

  • Device Information: IP address, browser type, operating system, device identifiers

  • Usage Data: Pages visited, time spent on site, click patterns, referral sources

  • Location Data: General geographic location based on IP address

  • Cookies and Tracking Technologies: As described in our Cookie Policy

3. How We Use Your Information

We use your personal information for:

  • Order Processing: Process and fulfill orders, including payment and shipping

  • Customer Service: Respond to inquiries and resolve issues

  • Account Management: Create and maintain accounts, verify identity, manage preferences

  • Marketing Communications: Send promotional emails, newsletters, and product recommendations (with your consent)

  • Website Improvement: Analyze usage patterns to improve website functionality

  • Legal Compliance: Comply with laws, regulations, and legal processes

  • Fraud Prevention: Detect, prevent, and investigate fraudulent activities

  • Business Operations: Internal record-keeping and business analytics

4. Information Sharing and Disclosure

4.1 Service Providers

We share information with third-party service providers who assist us with:

  • Payment processing (credit card companies, gateways)

  • Shipping and fulfillment (carriers, logistics partners)

  • Marketing services (email platforms, advertising networks)

  • Website hosting and analytics

  • Customer service tools

4.2 Business Transfers

In the event of a merger, acquisition, sale, or other business transfer, your information may be transferred to the new entity.

4.3 Legal Requirements

We may disclose information when required by law to:

  • Respond to court orders, subpoenas, or legal processes

  • Protect our rights, property, or safety

  • Investigate suspected fraud or illegal activities

  • Comply with regulatory requirements

4.4 Consent

We may share information with your explicit consent for purposes not covered in this policy.

5. Data Security

We implement technical and organizational measures to protect your personal information, including:

  • SSL encryption for data transmission

  • Regular security assessments and updates

  • Access controls and authentication procedures

  • Employee training on data protection

  • Secure data storage and backups

No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

6. Your Rights and Choices

6.1 Access and Portability

Request access to your personal information in a portable format.

6.2 Correction and Update

Request correction or update of inaccurate or incomplete personal information.

6.3 Deletion

Request deletion of your personal information, subject to legal retention requirements.

6.4 Marketing Opt-Out

Opt out by:

  • Clicking unsubscribe links in emails

  • Contacting us at support@expreshome.com

  • Updating account preferences

6.5 Cookies

Control cookie preferences through your browser settings, though this may affect functionality.

7. Cookies and Tracking Technologies

We use cookies to:

  • Remember preferences and settings

  • Analyze traffic and usage patterns

  • Provide personalized content and ads

  • Enable social media features

  • Improve website performance and security

8. Third-Party Links and Services

Our website may contain links to third-party sites. This Privacy Policy does not apply to external sites. Review their privacy policies separately.

9. Children’s Privacy

Our website and services are not intended for children under 13. We do not knowingly collect information from children under 13. If discovered, we will delete it.

10. International Data Transfers

If you are outside the U.S., your information may be transferred and processed in the United States, where privacy laws may differ.

11. Data Retention

We retain personal information as long as necessary to fulfill the purposes in this policy, unless a longer period is required by law. Factors include:

  • Nature of information

  • Legal and regulatory requirements

  • Business needs

  • Account status and relationship with us

12. Michigan State Law Compliance

As a business in Michigan, we comply with applicable state privacy laws and regulations. Residents have specific rights, including notification of data breaches involving personal information.

13. Contact Information

For questions, concerns, or requests:

For privacy-specific inquiries, please include “Privacy Policy” in the subject line.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in practices, technology, or legal requirements. Material changes will be notified by:

  • Posting the updated policy on our website

  • Sending email notifications to registered users

  • Displaying prominent notices on our website

Continued use after changes constitutes acceptance.

15. Legal Disclaimer

This Privacy Policy is governed by the laws of the State of Michigan and applicable federal laws of the United States. Any disputes will be resolved in the appropriate courts in Berrien County, Michigan.

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