You have 30 days from the delivery date to return items for a refund or exchange. Returns must be initiated within this timeframe.
Return Requirements
Eligible Items
Items must be:
Unused and in original condition
In original packaging with all accessories and manuals
Free from damage not related to manufacturing defects
Accompanied by original receipt or order confirmation
Return Authorization
All returns require prior authorization:
Contact us at support@expreshome.com or call +1 (231) 294-5337
Provide your order number and reason for return
We’ll send you a Return Authorization (RA) number and return instructions
Include the RA number with your return shipment
Non-Returnable Items
The following items cannot be returned:
Custom or special-order tools
Items damaged by misuse or normal wear
Used consumable items (batteries, oils, filters)
Items without original packaging
Tools modified or altered from original condition
Electrical items that have been installed or wired
Return Shipping
Customer Responsibility
Customers are responsible for return shipping costs unless the item is defective or we made an error
Use a trackable shipping method and consider purchasing shipping insurance
Items must be properly packaged to prevent damage during return transit
Our Responsibility
We cover return shipping costs when:
Item received was defective or damaged
Wrong item was shipped
Item is significantly different from the description
Refund Process
Processing Time
Refunds are processed within 5–10 business days after we receive and inspect returned items
Refunds are issued to the original payment method
Credit card refunds may take 1–2 additional billing cycles to appear on your statement
Refund Amount
Full purchase price refund for items in perfect condition
Original shipping costs are non-refundable (unless we made an error)
Return shipping costs are deducted from the refund unless we cover them
Partial Refunds
A partial refund may be issued for items that are:
Returned after 30 days but within 60 days
In good condition but missing accessories or packaging
Showing signs of light use but still resellable
Exchanges
We offer exchanges for:
Different size or model of the same product (subject to availability)
Defective items under manufacturer warranty
Items received in error
Exchange Process
Contact us for exchange authorization
Ship the original item back with RA number
New item ships once we receive the return
Price differences and additional shipping charges apply if applicable
Defective or Damaged Items
Immediate Action Required
If you receive a defective or damaged item:
Contact us within 48 hours of delivery
Provide photos of the damage or defect
Do not attempt to use damaged tools
Keep all original packaging
Resolution Options
Full refund including return shipping
Free replacement item
Manufacturer warranty service when applicable
Warranty Claims
Contact us first for guidance on warranty claims
We can facilitate warranty service with manufacturers
Warranty periods and terms vary by manufacturer
Some warranty service may require shipping to the manufacturer
Special Circumstances
Large or Heavy Items
Tools over 50 lbs or oversized items may require special return shipping arrangements
Customer may be responsible for additional return shipping costs
Contact us before returning large items
Hazardous Materials
Items containing batteries or classified as hazardous materials may have special return requirements
Cannot be shipped via air transportation
Contact us for specific return instructions
Store Credit
Instead of a refund, customers may choose store credit for the full purchase amount (including original shipping)
Store credit never expires
Can be used for future purchases on our website
Cannot be redeemed for cash
International Returns
Customers are responsible for all return shipping costs
Items may be subject to customs fees when returned
Refunds processed in US Dollars only
Extended processing times may apply
Contact Us for Returns
To initiate a return or ask questions:
Email: support@expreshome.com (include order number)
Phone: +1 (231) 294-5337
Business Hours: Monday – Saturday, 7 AM – 6 PM EST
Customer Satisfaction Guarantee
We stand behind the quality of our tools and equipment. If you experience any issues with your purchase, please contact us. We are committed to finding a solution that ensures your satisfaction.